TERMS & CONDITIONS


Terms

Welcome to the Control Voltage web site, which includes but is not limited to controlvoltage.net (the "Site"). The Site is provided as a service to our customers. Please review the following Terms and Conditions of Use, which govern your use of the Site (the "Agreement").

Your use of the Site constitutes your compliance to follow and be bound by this Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these Terms and Conditions, or if you are dissatisfied with the controlvoltage.net Site, its content, anything on the "Terms & Conditions" or "Privacy Policy" pages, you agree that your sole and exclusive remedy is to discontinue using the controlvoltage.net Site.

Return Policy
If purchase was made online, e-mail info@controlvoltage.net or call (503) 265-8494 to initiate exchanges or returns. An RMA (Return Merchandise Authorization) must be obtained by Control Voltage first, prior to mailing any items in for exchange, repair, return or replacement. Buyer pays all shipping and handling back to Control Voltage.

New, unused and unopened items in original like-new packaging receive 100% store credit or refund if item(s) is returned within 14 days of purchase date.

Opened new items may be returned at 80% store credit or refund if item(s) is returned within 14 days of purchase date, all original packaging and accessories must be present and in like-new condition. Refunds are issued in the payment type of Control Voltage's choosing. 


Items advertised as USED, VINTAGE, OPEN-BOX, REFURBISHED, PREORDER or SPECIAL ORDER are not eligible for returns, thoroughly tested prior to sale and guaranteed for 48 hours after purchase date not to be Dead On Arrival. USED, VINTAGE, OPEN-BOX, PREORDER os SPECIAL ORDER items can not be exchanged or returned. If a defect or failure occurs within 48 hours we have a money-back guarantee that specifically excludes repairs and replacements. Buyer pays all shipping and handling back to Control Voltage. Once a Return Authorization is obtained and the item is received back to Control Voltage, the defect or failure will have to be verified before the refund will be issued. 


All items advertised as kits are not eligible for returns.

Garments, textiles, percussive items (drum sticks, drum heads), stringed instrument items (guitar strings, guitar picks), patch cables, cable adapters, microphones and headphones are not eligible for exchanges or returns.

Defect Policy
Defective new items may be replaced or refunded if item is returned to Control Voltage within 30 days of purchase or as printed on the receipt. Buyer pays all shipping and handling back to Control Voltage. Control Voltage reserves the right to require certain items be returned directly to the manufacturer. After 30 days, please contact the manufacturer for replacement or repair. 


Conditions
Control Voltage reserves the right to open packages of products prior to shipment in order to inspect, adjust or test the goods as necessary. If we do not have the totality or a part of your order in inventory, we will deliver the products immediately as soon as they are available. If there is no possibility to fill your order, either in full or in part, the goods not delivered will be cancelled and refunded consequently. All orders other than from US or Canadian customers will require Paypal for payment. Control Voltage reserves the right to refuse any order. 

Special Orders, Preorders
For all items advertised as SPECIAL ORDER or PREORDER or items paid for either in part or in full prior to availability: these orders shall not be refunded for any reason, though credit will be left on account to apply towards future purchases. The final delivery of these items are dependent on many factors, Control Voltage will do it's best to reiterate ETA's (Estimated Time of Arrival) based on dates given by the manufacturer and previous delivery times but shall not be held responsible for manufacturing and or shipping delays or any factors outside of our control. We will contact you as updates become available and again as soon as the product(s) arrive to arrange for shipping carrier charges for final delivery or pickup. The way our preorders work is via complete transparency. We don’t accept preorders until we know when and how many we’re getting in, then we will accept preorders for that many but may stop if need be when we get close to those numbers. ETA’s are dependent on the manufacturer’s production schedule being perfectly timed. Sometimes there can be set backs or even set forwards. The trade-off for complete transparency is that we do need to take at least some payment upfront - either 100% through the web store (credit, Paypal) or 50% deposit in-store (cash, credit, debit, Paypal) or over the phone (credit card, Paypal). Another option to be placed on our wish list, which would mean that when they arrive if we have any that aren’t spoken for we go down the list in order and see if you’re still interested.

Errors on Our Site
Online prices and selection generally match our retail store, but may vary. Prices and availability of products, offers and services are subject to change without notice. Errors will be corrected where discovered, and Control Voltage reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Control Voltage will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Control Voltage's Return Policy. Control Voltage will not be held liable for errors or inaccuracies of content or media included in embedded Youtube or Vimeo videos or manufacturer manuals.


Cancellation Policy

Online customers must notify Control Voltage via email or phone within 24 hours of purchase for an order cancelation request. If item has been shipped already, customer agrees to pay for all shipping and handling charges to return item(s) back to Control Voltage. If product(s) that customer wishes to cancel are advertised as SPECIAL ORDER or PREORDER, depending on what stage of manufacturing, delivery or fulfillment the product(s) are in we will assess each on a case-by-case basis but may have to recoup some or all of the total amount.

Shipping
Orders are will be shipped within two business days (unless the store is closed for a vacation or brief break), and usually within just a few hours, in the order they are received and will be delivered only when Control Voltage receives the complete payment for these goods, including any applicable fees and or shipping and or handling fees. In the rare event the store is closed for a brief break a confirmation email will be sent out detailing the exact day the the order will ship. We offer in-store pickup for those who wish to complete their order in-person; please note: the actual credit card owner or Paypal account holder will need to be present and will need to bring goverment-issued photo identification. We also offer UPS and USPS (by weight and or the shipping carton's actual measurements). You will receive notification once your order has been accepted by the carrier of your choice. Please keep in mind that it may take 1 to 2 business days for the tracking numbers and information to become available from the shipping company. In the rare event that your order never arrives, there's a 15-day waiting period after the estimated date of delivery until lost parcel claims cases are processed and therefore refunds and credit will not be issued until shipping carrier insurance claims cases are closed, notification of lost items must be received within 30 days from the order date. We currently only ship to United States, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, Taiwan and the United Kingdom. For international customers: it is illegal in the United States to falsely declare the value of goods on the customs forms, this is a criminal offense and we politely refuse to break the law. Buyer agrees that the actual value of their order will be listed in full on the customs forms. We do not ship to re-shipping companies for final delivery outside the aforementioned countries to which we ship, orders like these will be cancelled and the charges will be voided. For international customers: USPS First-Class is the slowest and cheapest shipping method possible, which is 1) non-trackable and comes with no insurance, 2) has no set delivery time and may take over a month to arrive, 3) not eligible for claims against lost parcels. By default, all shipped items will require a signature for proof of delivery, which serves as an extra layer of security for all parties that the item(s) won't be left outside your location, subjected to weather, theft or any other unfortunate circumstances that would prevent the successful receipt of your order. If you wish to have your item(s) delivered without a signature required and want to accept full responsibility for damaged, lost or stolen packages, as well as any and every thing that happens after your order is in the possession of the shipper - include a note in the comments when checking out that you authorize the delivery to be left at your location without a signature. 

Free Shipping Promotion
Free shipping applies to orders being shipped to the contiguous US only for all Eurorack Modules, Eurorack Modules only, and is in effect until the end of the promotion period (the date of which is currently to be determined). Qualifying Free Shipping orders will be shipped via USPS Priority 2-3 Day unless at Control Voltage's discretion another method is determined to be more efficient and or cost effective, customers will be notified of the shipping method for eligible items within a reasonable amount time. We also offer Free Shipping for patch cable orders (or a combination of patch cables and modules) totaling $75 or more.

Privacy
Control Voltage is committed to ensuring the privacy of our customers' personal information. Please see https://controlvoltage.net/privacy-statement for our policies related to Privacy. 


Communications, Suggestions, Complaints
Email info@controlvoltage.net with any personal, non-commercial questions or comments, in most cases a response will be sent within 48 hours.

Visitor Conduct
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Control Voltage and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Website Access
Control Voltage grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Control Voltage. This license does not include any resale or commercial use of this Site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this Site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Control Voltage. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Control Voltage and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Control Voltage name or trademarks without the express written consent of Control Voltage. Any unauthorized use terminates the permission or license granted by Control Voltage. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Control Voltage so long as the link does not portray Control Voltage, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Control Voltage logo or other proprietary graphic or trademark as part of the link without express written permission.

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